At the spice garden, we strive to provide high-quality spices and excellent customer service. If you’re not satisfied with your purchase, we’re here to help.

  1. Returns

    Due to the nature of food products, we generally do not accept returns for opened or used items. However, we accept returns for the following cases:

    Wrong item received

    Damaged or defective packaging

    Expired product received (within shelf life)


    Conditions for Return:

    You must contact us within 5 days of receiving the order.

    The item must be unused, unopened, and in the original packaging.

    Proof of purchase (order number or receipt) is required.

    Photos of the product and packaging may be requested for processing.

  2. Refunds

    Once we receive and inspect your returned item or verify the issue with photos, we will notify you of the approval or rejection of your refund.

    Approved refunds:

    Processed to your original method of payment within 5–10 business days.

  3. Exchanges

    We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us at info@thespicegarden.pk

  4. Non-Returnable Items

    Opened or used products